Integrations/ServiceNow (ITSM)/Setup Guide
Setup Guide

ServiceNow (ITSM) Setup Guide

Follow the steps below to connect, authorize, verify, and schedule collection. If you want help mapping exports to your environment, book a walkthrough.

At a Glance
ConnectionDirect connection
CategoryTicketing
Guide4 steps
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Steps

Use these as a starting point, then verify collection inside Aurora.

  1. 1
    Create ServiceNow integration user with read permissions to required tables.
  2. 2
    Optionally configure OAuth client (preferred) with restricted REST API Auth Scope.
  3. 3
    Validate by retrieving 1 record from incident table.
  4. 4
    Run full sync.

Credentials

The inputs Aurora needs to authorize and collect proof.

usernamepassword

Permissions

Aurora requests only the minimum access needed for collection and checks.

Permissions depend on the selected collection mode and configured scope.